WHO WE ARE
Trixiron Technology LLC (collectively, “UpkeepDay.com,” “we,” “our,”, “UpkeepDay”, “site” or “us”) values your privacy. In this Privacy Policy (“Policy”), we describe the information we collect, how we use it, and when and with whom we share it. This Policy applies to all sites, mobile applications, and other online services (collectively, “Platform”) made available by UpKeepDay.com. This Policy applies only to information collected on or through the Platform. It does not apply to information collected or obtained by or through any other means (including, without limitation, information collected offline, in person, over the telephone and/or by mail, or from third parties outside the Platform). Undefined capitalized terms used herein shall have the definitions as set forth in our Terms of use. By accessing or using the Platform, you agree to this Policy. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OR USE THE PLATFORM.
KEY TERMS
Please review the “Key Terms” in the Terms of Use
INFORMATION WE COLLECT
The methods we use to gather and store information depend on how you use our Platform. We employ various means to collect information, including direct input from you, third-party providers with your permission, and passive collection through your device or browser.
Information You Provide Directly to Us
Throughout your use or access of the Platform, we may collect various types of information from you, including:
- Information you provide when registering for an Account;
- Responses you give in polls or surveys;
- Your enrollment for electronic newsletters;
- Requests for quotes or additional information;
- Submitted quotes;
- Details entered in any forms;
- Participation in sweepstakes, contests, promotions or registrations;
- User content you transmit;
- Use or download of our mobile applications; and
- Communication with us or other users through the Platform.
This list is illustrative, not exhaustive; the Privacy Policy applies to all use of the Platform. The information you provide directly to us may concern you or others and may include, but is not limited to: (a) name; (b) zip code; (c) email address; (d) home or business telephone number; (e) home, business or mailing address; (f) demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers); (g) date of birth; (h) insurance information; (i) photographs; (j) information about your project, request or need; (k) video or audio files; and/or (l) in certain circumstances, payment and/or identity verification information. It may also include information specific to services you are requesting or offering through the Platform, such as a business name, service description, qualifications and credentials. You are not required to provide us with such information, but certain features of the Platform may not be accessible or available, absent the provision of the requested information. Information from Affiliates, Social Networking Sites, and other Non-affiliated Third Parties We may collect information about you or others through UpKeepDay.com affiliates or through non-affiliated third parties. We have no control over how any third-party site uses or discloses the personal information it collects about you. We may also collect information about you or others through non-affiliated third parties. For example, to the extent permitted by law, we may, in our sole discretion, ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau, or information to verify your identity or trustworthiness, or for other fraud or safety protection purposes. We may combine information that we collect from you through the Platform with information that we obtain from such third parties and information derived from any other products or services we provide. Information that is Passively or Automatically Collected Device/Usage Information. We and our third-party service providers, which include ad networks and analytics companies such as DoubleClick and Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Platform. As described further below, we may collect and analyze information including but not limited to (a) browser type; (b) ISP or operating system; (c) domain name; (d) access time; (e) referring or exit pages; (f) page views; (g) IP address; (h) unique device identifiers (e.g. IDFA or Android ID); and (i) the type of device that you use. We may also track how frequently you access or use the Platform. We use this information (including the information collected by our third-party service providers) for Platform analytics (including to determine which portions of the Platform are used most frequently and what our users like/do not like), to assist in determining relevant advertising (both on and off the Platform), to evaluate the success of our advertising campaigns, and as otherwise described in this Policy. Location Information. When you use the Platform, we may collect general location information (such as IP address). If you install our mobile app, we may ask you to grant us access to your mobile device’s geolocation data. If you grant such permission, we may collect information about your precise geolocation, and we may use that information to improve the Platform, including providing you with location-based features (e.g. for identification of Pro Services available near you). To deliver customized content and advertising, we may share your location information with our agents, vendors, or advertisers. If you access the Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details. If you disable certain functions, you may be unable to use certain parts of the Platform. Cookies and Other Electronic Technologies. We and our third-party service providers may use cookies, clear GIFs, pixel tags, and other technologies that help us better understand user behavior, personalize preferences, perform research and analytics, and improve the Platform. These technologies, for example, may allow us to tailor the Platform to your needs, save your password in password-protected areas, track the pages you visit, help us manage content, and compile statistics about Platform usage. We also use certain of these technologies to deliver advertisements through the Platform that may interest you. We or our third-party service providers also may use certain of these technologies in emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded. We may also use local shared objects (also known as “Flash cookies”) to assist in delivering special content, such as video clips or animation. Flash cookies are stored on your device, but they are not managed through your web browser. To learn more about how to manage Flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but your browser may allow you to modify your browser settings to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Platform, because it may not function properly. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser may not affect flash cookies. As we adopt additional technologies, we may also gather additional information through other methods.
HOW UpKeepDay.com USES THE INFORMATION WE COLLECT
We may use your information for any of the following purposes:
- To fulfill the purposes for which you provided it;
- To enable you to use the Platform’s services, including registering for our services, verifying your identity, and ensuring your authority to use our services;
- To provide customer support and respond to your inquiries;
- For internal record-keeping purposes;
- To administer surveys, sweepstakes, promotions, or contests;
- To process billing and payment, including sharing with third-party payment gateways and payment service providers in connection with the Platform;
- To improve and maintain the Platform and for product development;
- To address fraud or safety concerns, investigate complaints or suspected fraud or wrongdoing;
- To periodically send promotional emails regarding new products or special offers from UpKeepDay.com, or other information that may interest you;
- With your consent, to contact you by text message regarding certain services or information you have requested;
- With your consent, to contact you by telephone or text message regarding Platform features, improvements, or other products and services that may interest you;
- For UpKeepDay.com’s market research purposes, including customizing the Platform according to your interests;
- To contact you about goods and services that may interest you, or with information about your use of the Platform;
- For other research and analytical purposes; and
- To resolve disputes, protect ourselves and other users of the Platform, and enforce any legal terms that govern your use of the Platform.
We may combine the information we collect from you through the Platform with information from affiliated and nonaffiliated third parties, and information derived from any other products or services we provide. We may also aggregate and/or de-identify information collected through the Platform. We may use de-identified or aggregated data for any purpose, including research and marketing purposes, and share such data with third parties, such as advertisers, promotional partners, sponsors, event promoters, and others.
WHEN UpKeepDay.com DISCLOSES YOUR INFORMATION
Unless otherwise described in this Policy, we may also share the information that we collect from you through the Platform as follows:
Affiliates. We may share your information with any UpKeepDay.com affiliates.
Consent. We may disclose your information to non-affiliated third parties with your consent. Your consent includes the disclosure of your information: (a) to provide services or products that you have requested (please see below for more details); (b) when we have your explicit permission; or (c) as described in this Policy, the Terms of Use, or any other legal terms that govern your use of the Platform.
Service Providers. We may provide access to your information to select third parties who perform services on our behalf. These third parties provide a variety of services to us including without limitation billing, sales, marketing, advertising, market research, fulfillment, data storage, analysis and processing, identity verification, fraud and safety protection and legal services. As we retain new service providers, we generally seek contractual assurances from these service providers that they will not use your information in any manner other than to help us provide you with the services and products available from UpKeepDay.com.
Legal Requirements. We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to: (a) comply with subpoenas, court orders, or other legal process we receive; (b) establish or exercise our legal rights including enforcing and administering agreements with users; or (c)defend UpKeepDay.com against legal claims. If we are required by law to disclose your information, we will use commercially reasonable efforts to notify you unless we believe in our sole discretion that (a) providing notice is prohibited by the legal process itself, court order or applicable law; or (b) we, in our sole discretion, believe that providing notice could create a risk of injury or death, or that harm or fraud could be directed to UpKeepDay.com or users. We will attempt to provide the notice by email if you have given us an email address. If you do not challenge the disclosure request, we may be legally required to turn over your information.
Protection of UpKeepDay.com and Others. We may disclose your information when we believe it appropriate to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use or any other legal terms governing use of the Platform, and/or to protect our rights and property and the rights and property of other users.
Business Transfers. As we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions or where there is any change of control of UpKeepDay.com, user information may be among the transferred assets.
App Store Providers. We may provide your identity and mobile device identifier to third-party app store providers (for example, the Apple App Store) to allow you to download our mobile apps.
Academics and Research. We may provide information about users to third parties for academic and research purposes, in anonymized or aggregated form.
Please be advised that some information you provide will be publicly accessible. For instance, registration for an Account requires that you provide us with your name. If you register through Facebook, the Platform will use the name associated with your Facebook account. Your name (full name, or in some instances, your first name and last initial) may be visible to other users. Depending on the circumstances, your name may be attached to your Content or information, such as scheduling of Pro Services, service requests, reviews, participating in discussions or forums, messaging, and profile information. Certain other people, including other users with whom you have interacted via the Platform, will see information about you that is attached to your name. For example but without limitation, if you are a Customer Member seeking Pro Services, the description you provide of your desired services will be shown to some Pro Members registered in the relevant category along with your name. Thus, other users may be able to personally identify you based on Content you provide. We invite you to post Content on or through our Platform, including your comments, feedback, pictures, and any other information. However, please be careful and responsible whenever you are online. If you choose to post User Content on or through the Platform, such as through Member-to-Member messaging, through our review boards, forums, blogs, or other postings, that information: (a) may be or become publicly available; (b) may be collected and used by third parties without our knowledge; and (c) may be used in a manner that may violate this Policy, the law, or your personal privacy.
SECURITY
We implement appropriate physical, procedural, and technological security measures to safeguard your personal information from unauthorized access or disclosure. UpKeepDay.com may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. However, no security measure is completely foolproof, and we cannot guarantee that your personal information or private communications will not be collected, disclosed, or used by others. To help safeguard your information, you should take steps to prevent unauthorized access to your password, phone, and computer. This may include signing off after using a shared computer, using a strong password that is not easily guessable or known to others, keeping your login and password confidential, and avoiding recycling passwords from other websites or accounts. UpKeepDay.com is not responsible for any unauthorized use of your information, lost or stolen passwords, compromised passwords, or any activity on your Account due to unauthorized password activity.
LINKS TO EXTERNAL PLATFORMS
The Platform may include links to external websites or resources that are beyond UpKeepDay.com’s control. These links do not imply endorsement by UpKeepDay.com of those external websites. You acknowledge that UpKeepDay.com is providing these links solely for your convenience, and you agree that UpKeepDay.com is not responsible for the content of such external websites or the protection and privacy of any information you provide while visiting them.
UPDATING, DELETING, AND CORRECTING YOUR INFORMATION
You have the option to review, correct, and delete certain information about yourself by logging into the Platform. It is your responsibility to update your Account information promptly if it changes or is inaccurate. If you request it, we will close your Account and remove your profile information from view as soon as reasonably possible. However, we may retain information from closed Accounts to comply with the law, prevent fraud, collect any fees owed, resolve disputes, assist with any investigations of any user, enforce our Terms of Use, or for any other purposes permitted by law that we deem necessary at our sole discretion. Please note that once you transmit User Content through the Platform, you may not be able to change or remove it. Once we have deleted or removed your Account, you agree that UpKeepDay.com will not be liable to you for retaining information related to your Account.
CHANGES TO THIS POLICY
This Policy is effective as of the date shown above. UpKeepDay.com reserves the right to modify this Policy at any time, at its sole discretion. Any updates to the Policy will be posted on the Platform, or we may send you an email in advance of the new effective date. We encourage you to review this Policy regularly for any changes. Your continued access to or use of the Platform constitutes your acceptance of the current Policy as of date of accessing the Platform.
CONSENT TO TRANSFER
Our computer systems are currently located in the United States. Therefore, any personal data you provide will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, including the European Union. By using the Platform and creating an Account as a visitor from outside the United States, you consent to the transfer of your information to the United States, which may not offer the same level of protection as required in the European Union or certain other countries, and to the processing of your information as described in this Policy. By agreeing to this Policy, you confirm your understanding of the potential risks involved with the transfer of your personal data to the United States.
CONTACT US
If you have any questions about the Privacy Policy or the Platform, please contact us following directions on our website.
